Privacy Policy

Last updated: 19/08/2025

At Always Education (“we”, “us”, or “our”), your privacy is very important to us. We’re committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.

1. What Information We Collect

We may collect the following information when you enquire, enrol, or use our website:

Parent/guardian name and contact details (email, phone, address)
Student name, age, date of birth
Emergency contacts
Payment details (for direct debit, not stored by us but processed securely)
Any medical or learning information you provide for your child’s safety and learning
Website usage data (like cookies, IP address, browser type)

2. How We Use Your Information

We collect and use your information to:

Communicate with you about lessons, bookings, programs, and updates
Manage trial lessons, enrolments, and class attendance
Process payments via secure systems like [Ezy Debit/Squareup/Stripe/PayPal]
Send important notices (such as policy changes, reminders, or emergencies)
Provide tailored support to your child
Improve our programs, services, and website experience
Send birthday wishes and newsletters (you may opt out at any time)

3. How We Store and Protect Your Information

All information is stored securely using password-protected systems (including [Omnisoft, Ezy Debit, Google Workspace, etc.])
Only authorised staff and tutors can access student information
Payment information is never stored directly by us, it is processed securely by trusted providers ([Ezy Debit/Stripe/PayPal])
We take reasonable steps to protect your data from loss, misuse, or unauthorised access

4. Sharing Your Information

We do not sell or rent your personal information.
We may share your information:

With tutors or staff for educational purposes only
With payment processors ([Ezy Debit/Stripe/PayPal]) to process your payments
When required by law, or to protect the safety and rights of students, families, or Always Education

5. Your Rights and Choices

You can request access to, correction of, or deletion of your information at any time
You may opt out of non-essential communications (like newsletters) by clicking “unsubscribe” or contacting us
You may request a copy of the information we hold about you

6. Website Cookies and Analytics

Our website may use cookies or similar technologies to help us understand how visitors use our site and to improve your experience. You can set your browser to refuse cookies or alert you when cookies are being sent.